Privacy Policy

📋 Introduction

NOVPRAYAN™ ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and protect your information when you use the NOVPRAYAN™ Driver mobile application ("App").

By using our App, you agree to the collection and use of information in accordance with this policy.

🔍 Information We Collect

📋 Account Information

• Name, email address, phone number (for account creation and verification)
• Driver identification details (license number, vehicle information)
• Payment information (banking details for earnings deposits)

📍 Location Data

• Real-time GPS location (during active trips and when online)
• Route history (past trip routes and paths)
• Pickup and dropoff locations (for trip completion verification)

📊 Usage Data

• App usage patterns (features used, time spent in app)
• Device information (OS version, device model, network provider)

🎯 How We Use Your Information

• Trip Management: Assign drivers, optimize routes, track progress
• Payment Processing: Calculate earnings, process deposits, handle expenses
• Customer Service: Facilitate communication between drivers and customers
• Safety & Security: Monitor for fraudulent activity, ensure compliance

🤝 Information Sharing

We only share your information when strictly necessary for the following purposes:

1. With Your Consent: Explicit permission for specific purposes.
2. Service Providers: Third-party services necessary for app functionality.
3. Legal Requirements: When required by law or court order.

🔒 Data Security

Your data is protected using enterprise-grade security measures:

• Encryption: All data transmitted using HTTPS/TLS 1.3.
• Access Controls: Role-based access and regular security audits.
• Authentication: Multi-factor authentication for administrative access.

👤 Your Rights

You have the right to access, correct, or delete your personal data. You can manage your privacy directly via: